FAQs

Why don’t I have running water in my home?: If you have no running water in your home, first check your main house shut-off valve to make sure it is open to full capacity. If the valve is open and you still do not have water, check Customer Service at 954-602-HELP (4357) to verify that your account is up to date. If your account is up to date, please advise the Representative that there is no running water at your residence.

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Water Billing

1. How do I set up new water and sanitation service with the city?: You can access new service information on the
New Service Setup page.

2. How do I close my utility account?: You can access information, forms, and instructions on how to close your account on the Closing Your Account page.

3. How can I temporarily disconnect my service if the property is going to be vacant for a while?: If your property is going to be vacant for more than 60 days at a time, you can request for suspend service. The city will disconnect the water source at the meter. Once there is no consumption registered, the sanitation fee will be deducted from your minimum service charge. Once the meter registers water usage, the sanitation fee will be reinstated. There is a $50 service fee for suspending service. To request suspend service you can do it in person at the City Hall or over the phone at 954-602-HELP (4357).

4. Why don’t I have running water in my home?: If you have no running water in your home, first check your main house shut-off valve to make sure it is open to full capacity. If the valve is open and you still do not have water, check Customer Service at 954-602-HELP (4357) to verify that your account is up to date. If your account is up to date, please advise the Representative that there is no running water at your residence.

5. Why is my water discolored?: There are a number of causes for discolored water. You can read why it may be occurring and find out how to fix it on the
Discolored Water page.

6. Where do I report water leaks or main breaks?: The Customer Service Center provides 24 hour emergency service to all Miramar residents. To report leaks or interruption in water service, please call 954-602-HELP(4357) for assistance.

7. Where do I report a sewer back-up?: If your sinks, tubs, or toilets are overflowing, you may be experiencing a sewer backup in your home. The customer service center provides 24 hour emergency service and can be reached at 954-602-HELP(4357).

8. Why is my water bill higher than usual?: There are many reasons that may cause a resident’s bill to be higher than normal. Read about those reasons and how to fix it on the
High Water Bill page.

9. I have no water pressure in my home. What should I do?: No water pressure in your home could indicate a few different things. Read how to find out what is causing it and how to fix it on our
No Water Pressure page.

10. Do you still have a question?: Please send an email to wbcustomerservice@miramarfl.gov or call customer service at 954-602-HELP (4357)

11. How can I lower my utility bill?: Please visit https://www.miramarfl.gov/243/High-Water-Bill